Frequently Asked Questions

With our streamlined solutions and custom online tools ( Secret Weapons ), our process is cost effective and efficient to provide quick and long-lasting results. We also justify the cost with our commitment terms.

Yes, our monthly plans does require one year commitment for Plus & Premium Plans. Starter Plan requires 18 months commitment. After your commitment period is over. You will only pay for management services. We also have one time payment offer.

Yes. We are a US based company. We are located in San Francisco.

Absolutely. You will have full ownership of the website and control of its content. We will hold the domain until your commitment term is over and then you will be free to move your website to another provider if preferred. 

If your existing site is compatible with our development stack or tools we will complete it, otherwise, we will create you a new website from scratch. It’s always better to start over than to patch an old site.

We will provide you online marketing tutorials and other learning resources online to help you get familiar with internet marketing processes.

Yes. We provide a content writing service at affordable prices.

If you already have a website, we can provide a free migration service. We can also optimize it for better results or if required, we can redesign it from scratch. 

A responsive website, also known as mobile-friendly website, is a website that can be viewed on all types of devices and it looks and works well on cellphones and tablets, as well as desktop and laptops.

We allow up to 3 revisions for each website on monthly plans. For one time plan, We offer different number of revisions. We can offer more paid revisions depending on the size of website and time consumed. 
Note: There is a difference between revision and update. A revision is amendment of existing website content, like changing a  font size or changing background color of buttons. While an update is addition of extra content like adding extra text to a web page. 

We use different tools for website content management, email marketing, and analytics etc.

We normally use WordPress for content management, Divi for design frameworks, Google for analytics, Woocommerce/Shopify for Ecommerce. We use Amazon s3 for site storage and some in-house management apps for monitoring, security, and general management.

No, You don’t have to buy it. Fully-managed website hosting is included in all our plans.

Review tracking, as the name suggests is regular monitoring of your online reviews. We track online reviews from customers to help address the issues and gain deep insights into the customer experience.

Remember the Good Ol’ Days, when there were big book directories with lots and lots of businesses listed. They are still viable option for many businesses, but they are optional now. Instead there are online directories, like yellow pages, white pages, city search etc. We will make sure your business is listed on all major online directories.

We monitor your website in the real time with tools that visit your website every couple of minutes and bring back a response to our server. If your website fails to respond, we are notified. Normally a website stays online 99% of the time with our service.

We keep daily backups of your website on Amazon Cloud Storage. If your website goes down, we will restore it as quickly as possible.

Yes. You can upgrade or downgrade your plan at any time. If you are not sure of your business requirements, we recommend starting with our smallest plan.

For monthly payments we accept bank transfers, PayPal, and all major debit and credit cards [Visa, Master Card, American Express, Discover]. We only accept checks for payment of a year in advance of one of our plans.

Yes, you can cancel your services any time after the commitment period is over. We will be sorry to see you go but will provide the best help to migrate your site to your new provider.

Yes. We have a 30 days 100% money back guarantee. If YOU are not satisfied, WE are not satisfied. If you are not satisfied with our service within 30 days, we will refund you 100% and terminate your contract.

Yes. A free domain name is included in all our plans

SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser (visitor). This link ensures that all data passing between the web server and visitor remain private and integral.