Frequently Asked Questions
Our customers often ask questions related to websites, marketing, management, and other related topics. We have answered some of the most common below. If you have further questions, Give us a call (800) 298-7993
How long will it take to build my website?
Processing time varies depending on the nature of your business, website requirements, and the plan you choose. On average, we deliver the first version within 3 weeks. Production time is reduced if you already have content ready to go.
Why are these plans so cheap?
With our streamlined solutions and custom online tools ( Secret Weapons ), our process is cost effective and efficient to provide quick and long-lasting results. We also justify the cost with our commitment terms.
Is there a commitment term required?
Yes, our monthly plans does require one year commitment for Plus & Premium Plans. Starter Plan requires 18 months commitment. After your commitment period is over. You will only pay for management services. We also have one time payment offer.
Are you a US based company?
Yes. We are a US based company. We are located in San Francisco.
Do I own the website?
Absolutely. You will have full ownership of the website and control of its content. We will hold the domain until your commitment term is over and then you will be free to move your website to another provider if preferred.
I have a website which is incomplete, will you finish it?
If your existing site is compatible with our development stack or tools we will complete it, otherwise, we will create you a new website from scratch. It’s always better to start over than to patch an old site.
I haven't got much experience. Will you teach me?
We will provide you online marketing tutorials and other learning resources online to help you get familiar with internet marketing processes.
Website Design & Development
What information is required for my website?
We require text content as well as multimedia content such as photos and videos to embed in the website. We can provide a content writing service, and also, photo shoots if you are located in San Francisco Bay area.
Do you provide content writing service?
Yes. We provide a content writing service at affordable prices.
I already have a website. Can you still help me?
If you already have a website, we can provide a free migration service. We can also optimize it for better results or if required, we can redesign it from scratch.
What is "Responsive Website"?
A responsive website, also known as mobile-friendly website, is a website that can be viewed on all types of devices and it looks and works well on cellphones and tablets, as well as desktop and laptops.
How many design revisions are allowed?
We allow up to 3 revisions for each website on monthly plans. For one time plan, We offer different number of revisions. We can offer more paid revisions depending on the size of website and time consumed.
Note: There is a difference between revision and update. A revision is amendment of existing website content, like changing a font size or changing background color of buttons. While an update is addition of extra content like adding extra text to a web page.
What tools do you user to create a website?
We use different tools for website content management, email marketing, and analytics etc.
We normally use WordPress for content management, Divi for design frameworks, Google for analytics, Woocommerce/Shopify for Ecommerce. We use Amazon s3 for site storage and some in-house management apps for monitoring, security, and general management.
Website Hosting & Other Management
What exactly is "Website Hosting"?
Hosting is the service that enables websites to be stored and viewed on the internet. Websites are stored on servers that can be shared, dedicated or cloud based.
Do I have to buy hosting for my website?
No, You don’t have to buy it. Fully-managed website hosting is included in all our plans.
What is review tracking?
Review tracking, as the name suggests is regular monitoring of your online reviews. We track online reviews from customers to help address the issues and gain deep insights into the customer experience.
How does business listings work?
Remember the Good Ol’ Days, when there were big book directories with lots and lots of businesses listed. They are still viable option for many businesses, but they are optional now. Instead there are online directories, like yellow pages, white pages, city search etc. We will make sure your business is listed on all major online directories.
What is live monitoring, How does it work?
We monitor your website in the real time with tools that visit your website every couple of minutes and bring back a response to our server. If your website fails to respond, we are notified. Normally a website stays online 99% of the time with our service.
How does the backup works?
We keep daily backups of your website on Amazon Cloud Storage. If your website goes down, we will restore it as quickly as possible.
Payments & Refunds
Do you have satisfaction guarantee?
Yes. If you are not satisfied with our service in first 30 days, we will refund 100% of your money and terminate the contract.
Can I change my plan later?
Yes. You can upgrade or downgrade your plan at any time. If you are not sure of your business requirements, we recommend starting with our smallest plan.
What payment methods do you accept?
For monthly payments we accept bank transfers, PayPal, and all major debit and credit cards [Visa, Master Card, American Express, Discover]. We only accept checks for payment of a year in advance of one of our plans.
Can I cancel my services?
Yes, you can cancel your services any time after the commitment period is over. We will be sorry to see you go but will provide the best help to migrate your site to your new provider.
Is there are refund policy?
Yes. We have a 30 days 100% money back guarantee. If YOU are not satisfied, WE are not satisfied. If you are not satisfied with our service within 30 days, we will refund you 100% and terminate your contract.
What is domain?
Domain names are easy-to-remember words that we can use to access a website, like www.google.com. You need one for your website, like yourbusinessname.com. It is also known as your URL.
Will it get a free domain?
Yes. A free domain name is included in all our plans
What is SSL?
SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser (visitor). This link ensures that all data passing between the web server and visitor remain private and integral.